| 000 | 01516nam a22003737a 4500 | ||
|---|---|---|---|
| 001 | 2453801 | ||
| 003 | OSt | ||
| 005 | 20210426115348.0 | ||
| 008 | 891017s1990 maua b 001 0 eng | ||
| 010 | _a 89029201 | ||
| 020 | _a0669200352 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC _beng |
||
| 041 | _aeng | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.G776 1990 |
| 080 |
_a005 _bG-86 |
||
| 082 | 0 | 0 |
_a658.8 _220 |
| 100 | 1 |
_aGrönroos, Christian, _d1947- |
|
| 245 | 1 | 0 |
_aService management and marketing : _bmanaging the moments of truth in service competition / _c/ by: Lexington Books |
| 260 |
_aLexington, Mass. : _bLexington Books _cc1990. |
||
| 300 |
_axxii, 298 p. _bill. _c24 cm. |
||
| 440 | 0 | _aIssues in organization and management series | |
| 504 | _aIncludes bibliographical references (p. 277-291) and index. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 |
_aManagement _9324 |
|
| 650 | 0 | _aCustomer services. | |
| 653 | _aმართვა | ||
| 653 | _aსერვისების ინდუსტრია | ||
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0607/89029201-b.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0607/89029201-d.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0607/89029201-t.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2udc _cBK |
||
| 999 |
_c1016 _d1016 |
||