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Service management and marketing : managing the moments of truth in service competition / / by: Lexington Books

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Item type	Current location	Call number	Status	Date due	Barcode
Books	Ken Walker International University	005 G-86 (Browse shelf)	Available		2507

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Previous	005 D-83 Managing the Non-Profit Organization : Practices and Principles	005 E-20 Essentials of management for first-line supervision / by: John Wiley and Sons Inc	005 F-85 Punching in : the unauthorized adventures of a front-line employee /	005 G-86 Service management and marketing : managing the moments of truth in service competition /	005 H-20 The future of management / / by: Harvard Business School Press	005 H-70 Strategic Managment : Competitiveness and Globalizatin:	005 K-20 2012 CFA Level III Book 3: Fixed Income Portfolio Management, Fixed Income Derivatives, and Equity Portfolio Management	Next

Includes bibliographical references (p. 277-291) and index.

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